2024 Year in Review: A Year of Better Healthcare Choices

In a year marked by significant shifts in the employment landscape and healthcare considerations, 2024 has been transformative for both When and the thousands of companies and individuals we’ve had the privilege to support. As we reflect on this year’s journey, we’re humbled by the trust employers have placed in us and the meaningful impact we’ve made in people’s lives during critical transitions.
A Year of Growth and Impact
The numbers tell part of our story: with our platform accessible for 2,800 companies and supporting over 600K+ employees, we’ve guided thousands of individuals through their post-employment healthcare journeys this year, spending more than 13,000 minutes in personal conversations understanding their unique situations and needs. But beyond these figures lies something more meaningful – the peace of mind we’ve helped provide during what can be one of life’s most challenging transitions.
Expanding Our Reach
2024 saw When forge significant new partnerships and integrations, including with industry leaders in HR technology and benefits administration. Our selection for the Google Emerging 300 and recognition by BusinessInsider as a Most Promising Fintech underscored what our clients already knew – that innovation in post-employment benefits isn’t just about technology, it’s about people.
Real Stories, Real Impact
What truly matters are the experiences of those we serve. As one HR director from ISU shared: “When’s innovative approach allows us to extend our commitment to growth and development beyond employment. We’re not just saying goodbye; we’re actively supporting our people’s futures with accessible healthcare and career guidance.”
Even more touching are the words from those we’ve helped directly: “Jeremy on the When customer team was incredibly helpful during a big transition in my life. It was very reassuring to have the When team available if I had questions or concerns and I appreciated their support.”
Innovation in Action
This year marked several milestone achievements:
- Launch of our enhanced benefit reimbursement platform
- Integration with major HRIS systems including Workday and isolved
- Introduction of our Service Partners page that continues to provide transitioning employees with resources dedicated to helping them find new jobs
Looking Ahead
As we move into 2025, the landscape of employee benefits continues to evolve. Forward-thinking organizations are increasingly recognizing that comprehensive post-employment support isn’t just an HR necessity – it’s a competitive advantage in attracting and retaining top talent.
With over $500K in benefit dollars managed and more than 8,000 personalized communications sent, we’re proud of the infrastructure we’ve built. But we’re even prouder of what these numbers represent: thousands of individuals and families who found better healthcare options during their employment transitions.
A Foundation for the Future
As healthcare costs continue to command attention in boardrooms and kitchen tables alike, we’re committed to expanding our impact. Our mission remains unchanged: to ensure that every employment transition is met with clarity, support, and optimized healthcare choices.
To the employers who have partnered with us, the employees who have trusted us with their transitions, and the broader community that supports our mission – thank you. The best is yet to come.
For organizations interested in learning how When can support your post-employment healthcare strategy, contact us for a demonstration of our platform.