Paull brings more than a decade of customer success leadership in B2B SaaS technology. She joins When from Outbound AI, where she served as Vice President of Customer Experience. Previously, she served as Vice President of Customer Success at Shyft, a workforce technology company serving Fortune 500 employers. Over a six-year tenure following the company’s Series A funding, she built and scaled the customer success organization to support the company’s growing customer base. Earlier in her career she held customer experience and customer success leadership roles at Valant and business development and sales enablement roles at Merge Healthcare, now Merative. She holds degrees from Montana State University and Seattle University and is based in the Seattle area.