Naval Academy graduate and former Navy officer who led Operations at ApartmentJet through its Expedia acquisition, where she then built and managed large client service teams at Expedia. Carly brings military discipline combined with expertise in scaling customer success operations, having achieved 42% lead-to-lease conversion rates at Rentgrata. Her proven track record in SaaS implementations, client onboarding, and building high-performing service organizations positions her to ensure When delivers exceptional experiences that transform offboarding from liability to competitive advantage.